123templates adheres to the following policies for each of its products and services:

Blogs/Articles/Web Content

• Order for blogs/articles/web content will be put into production after the date the customer sends in a fully filled questionnaire form. 123templates holds the right to put the project on hold if customer does not send in the questionnaire form filled completely.
• Standard turn-around time for one blog/article or one webpage is 48-72 hours.
• The customer can ask for unlimited revisions before accepting a blog/article/webpage. Once accepted, the customer is not eligible to get any more revisions.
• Standard turn-around time for a revision is 24-48 hours depending on the nature and complexity of the revision.

Resumes and related products

• Order for resumes will be put into production after the date the customer sends in a fully filled questionnaire form. 123templates holds the right to put the project on hold if customer does not send in the questionnaire form filled completely.
• Standard turn-around time for a resume is 48-72 hours.
• The customer can ask for unlimited revisions before accepting a resume. Once accepted, the customer is not eligible to get any more revisions.
• Standard turn-around time for a revision is 24-48 hours depending on the nature and complexity of the revision.

Wikipedia creation/editing

The Wikipedia project will only be started after the customer provides a fully filled in questionnaire alongside 4-5 links that the customer understands make him notable enough for a Wikipedia page. Once a questionnaire has been received the customer will receive a Notability report according to which it will be determined if the customer is eligible for a Wikipedia page. The page will only be published if the customer is notable. Until and unless the customer provides proof of notability, his Wikipedia page will not be processed. Customers have to be fully transparent regarding all previous attempts to creating a page on Wikipedia. In case the customer hides any information, 123templates holds the right to immediately take suitable action against the customer. Lack of transparency on the customer’s end will make the provision of service clause null and void with immediate effect.

Fees, Payments and Refunds

The fee is determined by the service type, word count and formatting requirements.

When purchasing a product or service, you are required to register a customer account with us and agree to pay in full all charges on your account before we can start working on your project. You are accountable for upkeeping the security of your account login details. Our copywriters will not begin working on your project unless payment is received in full. Once payment has been accepted, you can expect to find the purchase on your bank statement under the Billing descriptor 123templates. London

Our services are of the highest quality, proofread, plagiarism-free and completed to meet your written instructions. Refund requests for completed and delivered pieces are considered on a case-by-case basis.

Refund policy

123templates offers a 100% refund in case of non-delivery of agreed service. The customer will NOT be eligible for a refund under the following circumstances:

• If the customer’s page cannot be published due to lack of notability.
• If the customer had not been fully transparent in providing information about any and all previous attempts to create their Wikipedia page.
• If the customer (after the service has been delivered) has a change of mind i.e., they do not want the purchased service due to any reason.
• If the customer wants information in the draft that in any way does not comply with Wikipedia policies and seeks a refund due to that.
• If the customer has been blocked/banned by Wikipedia due to prior attempts to creating a page.
• If the customer’s page goes down for any reason after more than 14 days of the page going live on Wikipedia.
• If the customer requests edits on their page that do not comply with Wikipedia policies.

Customer Product Cancellation Policy

If the final product does not meet your standards a refund may be arranged under certain circumstances. In order to request a refund, you must get in contact with us via email at [email protected]. Once the refund request has been sent, you can expect an email back from us within 48 hours.

Customer Account Cancellation Policy

In order to request the closing of your account, you must get in contact with us via email at [email protected]. Once the request has been sent, you can expect an email back from us within 48 hours.

Copyright

All content, trademarks, logos, and graphical work displayed on our site are original and rightfully owned by JUSTDALE LTD. Thus, protected by copyright law, meaning that you do not have the right to use, copy, download or distribute any content displayed on our site. Should you be found guilty of copyright infringements, we will terminate your account immediately and shall report and prosecute lawbreakers of our copyrights.

Customer Rights

Upon receiving full payment for our services, all intellectual property rights for written content produced by us is transferred to you. Thus, you will receive the exclusive licence and right to display, use, reproduce, distribute, publish, or modify written products for you to use freely on any media or communication platform.

Complaint Handling Procedure

If you are dissatisfied with any aspect of your relationship with our business including our products or services and wish to make a complaint, please contact us at

Customer Service Hotline Tel: +44 333 090 6537 (Mondays – Fridays, 8:30am to 5:30pm) OR Email: [email protected] The members of our complaints handling team are trained to handle complaints fairly and efficiently.

Please provide us with as much information as you can about your order and about the reason for your complaint.

We will acknowledge your complaint within seven (7) business days of receipt. We will investigate your complaint and keep you informed of the progress of our investigation. We will respond to your complaint in writing within fifteen (15) business days, provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.

If you are dissatisfied with our decision on your complaint, you may file a dispute. We will respond to your dispute in writing within ten (10) days provided we have all necessary and have completed any further investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.

If you are dissatisfied with our decision on your dispute, we will treat your dispute as a Stage 2 complaint and refer it to our internal dispute resolution committee.

Internal Dispute Resolution Procedure

Your complaint will be reviewed by our internal dispute resolution committee, as they are independent from our complaint handling team and are committed to reviewing disputes objectively, fairly and efficiently.

We will respond to your dispute with a written internal dispute determination within ten (10) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our review at least every ten (10) business days, unless you agree otherwise.