123templates adheres to the following policies for each of its products and services:
Resumes and related products
The Wikipedia project will only be started after the customer provides a fully filled in questionnaire alongside 4-5 links that the customer understands make him notable enough for a Wikipedia page. Once a questionnaire has been received the customer will receive a Notability report according to which it will be determined if the customer is eligible for a Wikipedia page. The page will only be published if the customer is notable. Until and unless the customer provides proof of notability, his Wikipedia page will not be processed. Customers have to be fully transparent regarding all previous attempts to creating a page on Wikipedia. In case the customer hides any information, 123templates holds the right to immediately take suitable action against the customer. Lack of transparency on the customer’s end will make the provision of service clause null and void with immediate effect.
Fees, Payments and Refunds
The fee is determined by the service type, word count and formatting requirements.
When purchasing a product or service, you are required to register a customer account with us and agree to pay in full all charges on your account before we can start working on your project. You are accountable for upkeeping the security of your account login details. Our copywriters will not begin working on your project unless payment is received in full. Once payment has been accepted, you can expect to find the purchase on your bank statement under the Billing descriptor 123templates. London
Our services are of the highest quality, proofread, plagiarism-free and completed to meet your written instructions. Refund requests for completed and delivered pieces are considered on a case-by-case basis.
123templates offers a 100% refund in case of non-delivery of agreed service. The customer will NOT be eligible for a refund under the following circumstances:
Customer Product Cancellation Policy
If the final product does not meet your standards a refund may be arranged under certain circumstances. In order to request a refund, you must get in contact with us via email at email@example.com. Once the refund request has been sent, you can expect an email back from us within 48 hours.
Customer Account Cancellation Policy
In order to request the closing of your account, you must get in contact with us via email at firstname.lastname@example.org. Once the request has been sent, you can expect an email back from us within 48 hours.
All content, trademarks, logos, and graphical work displayed on our site are original and rightfully owned by JUSTDALE LTD. Thus, protected by copyright law, meaning that you do not have the right to use, copy, download or distribute any content displayed on our site. Should you be found guilty of copyright infringements, we will terminate your account immediately and shall report and prosecute lawbreakers of our copyrights.
Upon receiving full payment for our services, all intellectual property rights for written content produced by us is transferred to you. Thus, you will receive the exclusive licence and right to display, use, reproduce, distribute, publish, or modify written products for you to use freely on any media or communication platform.
Complaint Handling Procedure
If you are dissatisfied with any aspect of your relationship with our business including our products or services and wish to make a complaint, please contact us at
Customer Service Hotline Tel: +44 333 090 6537 (Mondays – Fridays, 8:30am to 5:30pm) OR Email: email@example.com The members of our complaints handling team are trained to handle complaints fairly and efficiently.
Please provide us with as much information as you can about your order and about the reason for your complaint.
We will acknowledge your complaint within seven (7) business days of receipt. We will investigate your complaint and keep you informed of the progress of our investigation. We will respond to your complaint in writing within fifteen (15) business days, provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your complaint, you may file a dispute. We will respond to your dispute in writing within ten (10) days provided we have all necessary and have completed any further investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our response at least every ten (10) business days, unless you agree otherwise.
If you are dissatisfied with our decision on your dispute, we will treat your dispute as a Stage 2 complaint and refer it to our internal dispute resolution committee.
Internal Dispute Resolution Procedure
Your complaint will be reviewed by our internal dispute resolution committee, as they are independent from our complaint handling team and are committed to reviewing disputes objectively, fairly and efficiently.
We will respond to your dispute with a written internal dispute determination within ten (10) business days provided we have all necessary information and have completed any investigation required. In cases where further information or investigation is required, we will work with you to agree on reasonable alternative timeframes. We will also keep you informed about the progress of our review at least every ten (10) business days, unless you agree otherwise.
If you have any questions about these Terms, please contact us.
Company Name: Justdale Limited
Company No: 14317316
Phone: 44 333 090 6537
Address: Greater London House, 1 Old Oak Lane, London, NW10 6UD